Terms of Service
Failure to miss or ignore reading our terms, will under no circumstances be a reason to consider them altered or void.
We reserve the right to refuse sale to any buyer for any reason.
The legality of owning a reptile in your city and state is your responsibility. It is not the responsibility of Serpents Den to know what regulations exist in your area.
We do not knowingly sell reptiles to persons below 18 years of age unless their parent provides consent.
For animals requiring shipping, we prefer WalMart2WalMart Money Transfers. We will absorb the cost of the fee to transfer the funds on orders of 300.00 or more that don’t require a payment plan. We normally do not accept any other means of payment than what is already stated here. With exceptions, we will accept PayPal from friends. Prices are subject to change without notice with the exception for which animals we have received a deposit. All sales are final; no refunds. Local pickup in the Lehigh Valley Region of PA or meeting at the Hamburg Reptile Show can be arranged.
We can offer a 30 day, 60 days and 90-day payment plan. The 30-day plan requires a $50.00 or 25% deposit whichever is greater, and the remaining balance is to be paid within 30 days. The 60-day plan is available for orders over $500.00. A 25% deposit is required and the remaining balance is to be paid in 2 equal payments due the 30th day and the remaining balance due the 60th day. The 90-day payment plan is available for orders exceeding $1500.00. A 25% deposit is required and the remaining balance is to be paid in 3 equal payments on the 30th day the 60th day and the remaining balance on the 90th day. Animals that are on Sale will be billed at the regular price.
Deposits are non-refundable and will be forfeited on payment plans that are not completed. If a deposit is forfeited the customer can use the deposit amount less a 25% restocking fee on a future purchase within a three month period.
We will offer group package discounts on purchases of 3 or more animals, excludes animals that are already on Sale.
Shipping rates vary from city to city and on the size of the shipping box and weight of animals purchased, contact us with your order and we can give you an exact cost. Shipping is through FedEx Priority Overnight. We ship Monday thru Wednesday and for most addresses, you can expect delivery by 10:30 am. although in some remote areas they have a guaranteed delivery time of 12:00 noon or by the end of the day. We will inform you of what time you can expect your shipment.
It is the buyer’s responsibility to furnish us their correct address and apartment number if applicable. Wrong addresses or missing apartment numbers that cause delivery delays will, therefore, terminate our live arrival guarantee.
The buyer or a representative must be available to receive the package upon delivery. Animals that are left at the door or unattended will terminate our live arrival guarantee.
Free Shipping is available within the continental US on all of $750.00 or more that don’t require a payment plan.
For the animals, safety temperatures must be between 40-90ºF en route for home or business deliveries.
Temperatures that fall between 33º – 39F and 91-98ºF can be shipped to your nearest FedEx facility but must be picked up within 4 hours of arrival or our live arrival guarantee will be terminated.
It is the buyer’s responsibility to furnish us the correct address and apartment number if applicable. Wrong addresses or missing apartment numbers that cause delivery delays terminates our live arrival guarantee.
The buyer or a representative must be available to receive the package upon delivery, animals left at the door or unattended terminates our live arrival guarantee.
We will not be deemed accountable for carrier delays or faults. Insurance is optional and must be requested by the buyer at the time of purchase. The cost for insurance is 2.50 per 100.00 if you would like to be compensated for a DOA due to a carrier delay.
Please unpack and carefully inspects your animal/s upon arrival. Your new acquisition will need time to acclimate to its new environment. It is recommended that you place your animal/s in their new environment after you physically inspect them. Please allow a minimum of a week for your animal/s to acclimate before handling or feeding. After the acclimation time, you may offer its preferred food item and give them time to digest before any handling.
Congratulations on your new acquisition/s!
DEAD ON ARRIVAL
In the unlikely event an animal arrives DOA, the buyer must notify us immediately and email us a photo of the animal or all guarantees are null and void. Deceased animals must be kept for further instructions and verification.
Please be certain the animal you purchase is the one that you want. If you are not 100% satisfied, please contact us within 48 hours for possible replacement, additional shipping will be at the buyer’s expense. If an unfortunate event the buyer receives a DOA store credit will be given for a replacement. For cash compensation please read about optional insurance.
Animals are 100% guaranteed to be properly sexed.
Genetics are 100% guaranteed for animals produced by Serpents Den.
We guarantee that all animals are healthy at the time of sale. Serpents Den is not responsible for any veterinary expenses or costs incurred by the buyer for any animal. If you bring any animal to a veterinarian, you do so entirely at your own expense.
We guarantee all animals are feeding at the time of sale unless noted. We do not guarantee that an animal will feed under your care.
By the request of the buyer, we will provide a current feeding video
We are always available to offer advice if or when an animal stops feeding.
We are always quick to answer any questions before and after the sale.
We do not trade for re-sale. Trades that interest us are for animals that we plan on becoming personal breeders here.
BALL PYTHONS THAT ARE OF INTEREST TO US RIGHT NOW, EXCEPT ANYTHING SPIDER:
Desert Ghost combos
Multi-gene Hypo combos
Multi-gene GHI combos
Super Paint, Sentinal combos etc.
Make us a trade offer! When making a trade offer please keep in mind we are only interested in animals that we will keep for our own collection. Please include all relevant information such as age, weight, genetics, feeding habits and the value you are placing on the animal. If we’re interest we will reply asking for pictures.
INQUIRE ABOUT TRADES